Jewelry Repairs Policy
At [Your Jewelry Store Name], we understand that your jewelry is more than just an accessory—it’s a cherished possession. That’s why we offer a comprehensive repair service to ensure your pieces remain as beautiful as the day you received them.
1. Types of Repairs We Offer
We provide expert repair services for a variety of jewelry types, including but not limited to:
- Ring Resizing: Adjusting the size of your rings to ensure a perfect fit.
- Stone Replacement: Replacing lost or damaged gemstones with high-quality alternatives.
- Chain and Clasp Repair: Fixing or replacing broken chains, clasps, and other components.
- Polishing and Cleaning: Restoring the shine and luster of your jewelry through professional polishing and cleaning.
- Prong Repair and Retipping: Securing loose stones and repairing worn prongs.
2. How to Request a Repair
If your jewelry requires repair, please follow these steps:
- Contact Us: Reach out to our customer service team at contact page or visit us in-store to discuss the details of your repair.
- Assessment: Our skilled jewelers will assess the condition of your piece and provide a repair estimate.
- Approval: Once you approve the estimate, we will proceed with the repair.
- Repair Process: Our expert jewelers will carefully repair your item, using the highest quality materials and craftsmanship.
- Completion and Return: We will notify you when your repair is complete. You can either pick it up in-store or choose a delivery option.
3. Repair Timeline
- Standard Repairs: Most repairs are completed within 7-14 business days, depending on the complexity of the work.
- Expedited Service: If you need your repair completed sooner, please let us know. Expedited services may be available for an additional fee.
4. Repair Warranty
We stand behind the quality of our repairs. All repair work is covered by a [Number] month warranty. If the same issue reoccurs within this period, we will repair it again at no additional cost.
5. Costs and Payment
- Repair Estimates: Repair costs vary based on the type of service required. We provide detailed estimates before starting any work.
- Payment: Full payment is required before we return the repaired item to you. We accept [List Accepted Payment Methods].
6. Limitations and Exclusions
- Non-Repairable Items: Some items may be beyond repair due to extensive damage or material limitations. In such cases, we will advise you on the best course of action.
- Third-Party Repairs: We are not responsible for items that have been previously repaired or altered by another jeweler. Repairing such items may void our warranty.
7. Shipping and Insurance
- Shipping Your Item: If you are mailing your jewelry to us for repair, please ensure it is securely packaged and insured. We are not responsible for items lost or damaged in transit.
- Return Shipping: We offer insured return shipping to ensure your item arrives safely back to you.
8. Contact Us
For any questions or to start a repair, please contact our customer service team at [Your Contact Information]. We’re here to help you keep your jewelry looking its best.